Goods, in the absence of specified notification and/ or at your request will normally be dispatched within two to five working days of placing your order. Whilst we make every effort to deliver goods within such time scales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. If we are unable to deliver your goods within thirty days of your order, you may cancel your order and get a full refund.


The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening we will contact you before a carefully selected alternative may be sent, or a refund may be given.

Force Majeure

At Height shall not be liable to the Business Customer/Consumer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of its obligations in respect of the goods, if the delay or failure was due to any cause beyond At Height’s reasonable control including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and At Height shall be entitled to a reasonable extension of its obligations.

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